All plants are shipped in pots and moss with name tag.
We’ll do our best and pack each item with great care to arrive safely but we can not take responsibility of postal delays and conditions beyond our control.
We ship plants on Monday-Wednesday to avoid delay. Please send us email or leave a note on paypal if you prefer other day of the week. We will try our best to answer to your needs. Usually we will send package as soon as payment is made. Please let us know if you want us to hold off shipment.
Combine shipment is available for ebay and other email order. Please let us know if you need combined shipment!
Domestic Shipping Rates and Handling Charges
|Shipping and handling charge|
|Shipping and handling charge
( based on weight and destination)
|shipping calculations on shopping cart|
|USPS priority mail||$7～||automatically calculated|
|USPS express mail||$30～||automatically calculated|
|FEDEX 2 days||$20～||*need to be informed (additinal charge would be applied)|
|FEDEX standard overnight||$30～||*need to be informed (additinal charge would be applied)|
*You need to specify shipping method unless you use USPS priority mail. Please leave a note when you make a payment or email us directly (firstname.lastname@example.org). Additional charge may apply for FEDEX. Our products are very strong in dryness and cold. Most of plants will be fine with 2-5 days delivery (USPS priority mail) under regular condition.
Insurance/ Heat pack for winter
If you wish to have insurance on your package, it is available to cover up to $5,000. Fee is depending on the total amount of your purchase.
Heat pack is available for $3 each.
(if you need heat pack in your shipping, please go to ‘other’ category and buy heat pack on this website)
We do not ship to outside of the states but may possible to ship plants from Japan. For more information, please contact us email@example.com
Any complaints must be filed within 14 days of receipt of shipment. Our liability is restricted to the original purchase price of the products (plants, pots and supply) only. Customer is responsible for returning shipping charge unless products has defect. We will return the amount by paypal or check.